At the risk of this becoming another rant, I’ll keep it brief. Many organisations and leaders of organisations bang on and on about how great they are. Some are even right to do so. But from my experience what an organisation says about themselves tends to only contain the good news, especially where organisations, due […]
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This week, BT had an outage. Hundreds of thousands of customers were left without internet or phone services. In the aftermath, it was discovered that the cause was a broken router, and this single point of failure was responsible for widespread disruption, and the loss of incalculable productive hours and revenue. Additionally, BT’s customer contact […]
Goodness, it’s been ever such a long time since I last posted. We’ve been busy. I wish I could say we’ve been busy acquiring new customers and altering many a paradigm. The reality is much more mundane but equally as important. We moved into our own office on the 1st December 2015, and as it […]
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