• IP Telephony
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IP Telephony Video
IP Telephony Brochure

Time to upgrade to IP Telephony?

IP Telephony (sometimes referred to as VOIP) is a phone service delivered over an internet connection. As the service is hosted remotely over the internet, it has several unique advantages. It allows you to make calls at a fraction of the cost, eliminates the need for any onsite equipment, and allows you to access a range of features that can drive productivity, encourage collaboration, or keep your business safe with a range of security options.
IP Telephony can be used to integrate multiple offices into one central network, or can connect homeworkers so that they can make and receive calls exactly as they would be able to from the office. It also supports as many numbers as you need, whether they are 0800, premium rate, or UK area code numbers.

Key Features & Benefits of IP Telephony

IP Telephony uses voice over Internet Protocol (VoIP) to enable voice calls to be made and received over the internet. You can enjoy all of the features of a great telephone system without the need for any onsite equipment, and at a fraction of the cost.

Connected

Maintain contact with your sites and customers across the world at a fraction of the usual cost. Stay in touch at home or on the move, and make and receive calls with the same number, exactly as you would from the office.

Flexible

Add new users and devices instantly so you have the flexibility that if your organisation grows, your phone system can grow with it. Compatible with a range of devices, so you can make the most out of your IT infrastructure.

Secure

Enjoy peace of mind with encryption that ensures the security of the call to protect your business. Stay in contact with resilience that eliminates downtime. Maintain compliance with logging and recording of all calls.

Fig 1: Connect multiple sites, and multiple devices

How can IP Telephony benefit your organisation?

  • Keeping it Simple

    Use a single infrastructure for both voice and data and standardise your communications, software applications, and business processes, without requiring any additional onsite equipment.

  • Reduce & Mange Costs

    Enjoy access to presence and availability of your colleagues around the world. Reduce communication costs and obtain cheaper call tariffs for both domestic and international calls.

  • Improve Productivity

    Stay connected on the go and receive calls on your smartphone using the same number. Or use Computer-Telephony Integration to improve scheduling or bring phone calls into your workflows and processes.

  • Flexibility

    A dd single virtual numbers to flexible workers and remote employees while allowing them to use their own devices – improving usability & satisfaction, while minimising the cost of training. Introduce new users and add a range of additional features and services to suit the changing dynamics of your business, as and when you need them

  • Compliance

    Maintain compliance by preventing outbound calls to numbers on the TPS do not call lists, or block troublesome and persistent inbound calls

Want to know more?

Find out additional features and benefits in our brochure. If you’d like to know more then we’d love to have a chat. Contact us now!

Unsure what IP Telephony is? Read our beginners guide!

IP Telephony Feature List

Points of Interest:

  • Low setup cost
  • Low monthly fee
  • Genuine per second billing and NO connection charges
  • Exceptionally low call rates
  • Port existing BT numbers if required
  • International incoming numbers
  • No maintenance contract
  • No additional charges for configuration changes
  • No expensive leasing on legacy telecoms equipment
  • Virtual PBX across multiple locations
  • No onsite phone system
  • UK based technical support

Standard Features:

  • Up to 100 Extensions
  • UK Voice Prompts
  • Unlimited IVR Auto Attendants
  • Call queuing with announcements
  • Unlimited Conferencing
  • Music On Hold
  • Unlimited incoming numbers
  • Operation times / night service
  • Personal address book
  • Ring groups
  • Optional Call Recording
  • Optional call monitor / barge
  • Voicemail to email
  • 01 / 02 Fax to email
  • Call forwarding
  • Do Not Disturb
  • Caller ID
  • Last Caller
  • Call Park

Advanced Features:

  • Call park
  • Global address book with click to dial
  • Call manager panel
  • Dynamic Conferencing
  • Caller ID identification for incoming calls
  • Call centre wallboard
  • Outlook / CRM integration with on screen pop up of inbound calls
  • Call recording
  • Custom reports
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Author: Sebastian Jesson-Ward

With over 20 years of experience, Serviceteam IT design and deliver sophisticated connectivity, communication, continuity, and cloud services, for organisations that need to stay connected 24/7. We take the time to fully understand your current challenges, and provide a solution that gives you a clear understanding of what you are purchasing and the benefits it will bring you.

To find out how we can help you, call us on 0121 468 0101, use the Contact Us form, or why not drop in and visit us at 49 Frederick Road, Edgbaston, Birmingham, B15 1HN.

We’d love to hear from you!