Jira security review

Does the SaaS provider protect external data in transit using TLS?

Yes

Atlassian uses TLS 1.2 and perfect forward secrecy to protect external data.

Does the SaaS provider protect external data in transit using correctly configured certificates?

Yes

Atlassian meets the recommended cryptographic profiles for TLS as published by the NCSC. In addition, the Atlassian Jira domain currently gets an ‘A’ rating from Qualys SSL Labs. Note that this was performed on their top level domain, and not all subdomains that may be used for API calls.

Does the SaaS provider protect internal data in transit between services using encryption?

Yes

In Atlassian’s Consensus Assessment Initiative Questionnaire (CAIQ), they state that the Atlassian Cloud Platform uses SSH for data and images transported between networks.

Does the SaaS provider protect internal data in transit between services using correctly configured certificates? 

Unknown

At this time, it is unknown whether Atlassian protects external data in transit using correctly configured certificates.

If APIs are available, does the SaaS provider protect both internal and external APIs through an authentication method?

Yes 

Jira offers basic authentication, OAauth and JWTs to protect its external REST API.

If there is a concept of privilege levels in the service, does the SaaS provider have the ability for low privilege users to be created?

Yes 

Jira provides the ability to create both groups and roles.  If there is a concept of privilege levels, does the SaaS provider provide 2FA/multi-factor authentication on at least the high privileged accounts?

Yes

Atlassian supports both the use of SMS codes as well as OTP applications to provide a second factor for authentication.

Does the SaaS provider collect logs of events?

Types of log may include security logs and resource logs

Yes

Jira’s auditing feature tracks key activities in Jira applications. These activities are recorded in an audit log that can be viewed in the Jira administration console. Does the provider make logs available to the client?

Unknown

At this time, it is unknown whether Atlassian provide logs to the client.

Does the SaaS provider have a clear incident response and patching system in place to remedy any publicly reported issues in their service, or libraries that the service makes use of?

The provider’s previous track record on this is a good metric to see how they’ll cope with a new issue occurring.

Yes

Atlassian indicate on their CAIQ that they have a clear incident response and patching system for all their services. They also have a responsible disclosure program. Does the SaaS provider give clear and transparent details on their product and the implemented security features (i.e. how easy has it been to answer the above questions) ? Yes Atlassian’s CAIQ is available to view and they have published a list of Trust FAQs.

Source: NCSC